IntellaCore has created this privacy statement in order to demonstrate our firm commitment to the privacy of our customers and users. The following discloses our information gathering and dissemination practices for http://www.intellacore.com and all other applicable IntellaCore partner sites. IntellaCore is located at 326 Center Avenue Verona, PA 15147 USA and we can be reached via e-mail at firstname.lastname@example.org, by phone at 412-693-2000, or by fax at 412-202-6461.
Your IP address is used to help identify and log your session information. The registration process to obtain access and usage of IntellaCore’s CoreSource requires users to provide contact information such as name, phone number, email address, mailing address, and company information that is necessary to operate and manage the site. Email addresses of the users who post messages on the bulletin board and users who communicate with IntellaCore via email are also collected. Other information such as individual names, addresses, telephone numbers, fax numbers, and company information may also be collected if the user voluntarily provides this information in activities such as a survey. IntellaCore utilizes the information collected as a database to send out additional details on IntellaCore products and services, and for internal market research purposes. Information collected by IntellaCore is used to improve the content of the IntellaCore web site, used to notify consumers about updates to the site, and is not shared with other organizations for commercial purposes. Customer contact information is also used for contact in regards to technical and maintenance issues as required to effectively manage the site. With respect to cookies: we do not set any cookies.
IntellaCore uses “www.cartmanager.net” a third party credit card processing company. Any specific details on payment information will NOT be collected by IntellaCore. Any credit card information provided through a 3rd party vendor site will be directly submitted to the payment server of the credit card processing bank. These 3rd parties do not maintain electronic or physical copies of the full credit card information. Only the 1st and last 4 digits of the credit card are recorded to validate the transaction. The involved 3rd parties do not use the collected payment information for any other reasons except to perform and validate the transaction.
Although the 3rd party vendors are required to have in place up-to-date technology and internal procedures to guard payment information against intruders, there is no guarantee that such technology or procedure can eliminate all of the risks of theft, loss, or misuse. IntellaCore shall not be liable for damages that might result from unauthorized use, publication, disclosure, or any other misuse of payment information, including credit card information.
Opt –Out / Choice
Users can elect not to receive e-mails, mailings, etc. from IntellaCore by contacting IntellaCore by email, telephone, or sending a written notice to the contact information listed in the 2nd paragraph of this document.
Customers can restrict the use of their information by contacting IntellaCore by email, telephone, or sending written notice to the contact information listed in the 2nd paragraph of this document.
The user can specify that only requested information will be sent via the US Postal system when a postal address is provided on-line by the user.
The user can specify to only be contacted by telephone upon request regarding the orders or for any other reason that a telephone number was provided on-line.
Upon request, IntellaCore will provide users with access to all proprietary and other information that IntellaCore maintains about the user. This includes unique identifier information such as customer number and password, communication records and contact information, such as name, postal address, email addresses, phone and fax numbers.
Users can access this information by calling IntellaCore by phone, faxing, emailing, or sending a written request to the IntellaCore contact information listed in paragraph 2.
IntellaCore does not partner with or have any relationships with “Ad Server” companies.
Corrections / Updates
Users are requested to submit to IntellaCore any corrections or updates for contact information, financial information, unique identifiers, transaction information, and communications that have been directed to the site. Registration and payment information can be edited by the user within the site. IntellaCore should be contacted for any other changes or updates by submitting them to IntellaCore according to the contact information listed in paragraph 2.
IntellaCore redirects users to a secure server for transferring and receiving sensitive information such as financial or company contact information. IntellaCore and 3rd party partners have appropriate security measures in place in our physical facilities to protect against the loss, misuse, or alteration of user information that has been collected through the site.
Users have the responsibility to take appropriate measures to protect against any security violations within their organizations. IntellaCore will not be liable for any breach of security for the information that is transmitted to or from the sit.
Online Refund / Credit Policy
IntellaCore is a customer oriented company that provides real value to our clients. The IntellaCore CoreSource refund policy is listed below to help the consumer make informed choices prior to purchase.
Prior to Initial Use
Prior to the initial use of the site for posting events, responding to events, or any on-line collaboration with other users, users have 48 hours after initial payment to request a cancellation and full refund by calling IntellaCore at 412-455-5362. Technology related issues such as bad emails (DEFINITION OF A “BAD/UNDELIVERABLE” EMAIL??) or server problems that delay access to the online platform are not grounds for a refund request. In addition, the inability to run the platform successfully on your personal computer does not qualify for a refund request. However, IntellaCore will provide contact information for technical support resources that can assist users encountering technical related issues.
After Initial Use
Users have the opportunity to request cancellation and a refund after the 48 hour period and initial collaboration on the site. Users requesting a refund after this initial period or use of the site should contact IntellaCore immediately and provide all of the details concerning the request. These requests will be reviewed on a case by case situation and IntellaCore will notify the user if a refund or partial refund is appropriate and warranted.
Cancelling Your Account
Users can cancel their account at anytime with a 30 day prior written notice. Please allow for a 24 hour processing time after submitting your request. A representative will contact you to finalize your cancellation and the user will receive a written confirmation of the cancellation.
Users should contact IntellaCore by telephone or email in a timely fashion concerning any billing disputes that may arise. Each issue will be addressed and if any adjustments are warranted (either a credit or debit); these will be made on the next billing cycle. Users may access all past and recurring charges made through their accounts. Please notify IntellaCore of any changes made to your credit card information that was provided for payment.
Registration Fee for Webinars
IntellaCore is committed to providing periodic webinars that are practical, interactive, and of value to small and medium size business owners. Payment for these Webinars must be made by credit card in advance of the event.
Cancellation and Refund Policy for Webinars
Registered participants can cancel their participation and receive a full refund up to 48 hours prior to the event. For cancellations within 48 hours of the event, the registration fee will be applied as a credit to a future webinar of your choice. A registered participant can have a substitute participate in their place at no extra cost. However, the title and name of substitute must be submitted to IntellaCore at least 3 (three) days before the event.
This policy is in effect as of 9 April 2008